FAQ

WordPress web design and development, SEO, Google Ads or PPC, and Social Media marketing ads and management in Bradenton, Sarasota, Florida by Brian Deckard

Have Questions?

Always here to help! We put together a few frequently asked questions to make it easy!

General FAQ
Do you own my website?

Absolutely not! We absolutely love to build those beautiful websites, and once we are done, we hand everything over to you, the owner. Deckard & Company has never, and will never own a clients website!

When does hosting start?

Hosting starts on the day you give approval for the project to begin.

When does website management start?

Typically website management starts on the day of your project completion. However, if your project is delayed due to the client, your management will start sooner, as we are going to be actually doing management items.

How do I pay my bill?

You can simply pay your bill by either credit or debit card, or you can even pay by ACH (through your bank)!

Can I pay by check?

No. You can pay your bill by either ACH, credit or debit card.

How often is my bill due?

All services except website design are subscription based.  You may chose your billing frequency for either monthly, quarterly, or annually.

What if I can't pay my bill on-time?

Hey, we get it, life happens! While all invoices are due on the invoice date, and past due in three days, the worst thing you could do, is to not let us know you have a problem. If there is a problem, you can simply reach-out to Kate at hello@deckardandcompany.com and she will be happy to help.

Do I get a discount if I pay annually?

Why yes! We offer a discount if you pay for your services annually.

Do you outsource?

Heck no, we can't stand it when those so called agencies or companies tell you that they will build you a wonderful website, or do some marketing work for you, all while charging those fees, to find out they are actually outsourcing you. So very frustrating! So, we do not outsource you.

Social Media FAQ
Is there a set-up fee?

There is, but it is not just a set-up fee, it is a complete discovery phase. So we learn about you and your business or organization!

What is a social account?

A social account is considered as one of the major social media platforms out there, like Facebook, Instagram, LinkedIn, Twitter, and even Google My Business (GMB).

Do you use a third party to get content?

That is a huge NO! We create your very own content, that you will be proud to call your very own!

Do you have a social posting platform we can use?

Heck yeah, and it's free! We are so very pleased to offer our wonderful social media managed clients the ability to supplement what we are working to do for them, by posting social content through our social posting platform.

What do you need from me?

Simple, the more information and images you can supply, the better your social experience will be. Staff images, product images, you name it, we want it!

Where do we put our shared files?

We love the Google Machine, so we will share a Google Drive folder with you, and in that folder is where you can drop all your files in, nice and easy!

Is one social post a week good enough?

Ummm, short answer is absolutely not! Yeah, just got this little gem, a client informed us that they talked to a so-called marketing girl, and she said they should only post one social post a week. That is absolutely false, and just ignorant on the girls part to even suggest that. Have a question, get real answers, just ask us.